FAQs

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FAQs



GENERAL
"No such thing as a dumb question" said Carl Sagan
Where are you located?
We are located on the Spanish island of Tenerife, Canary Islands (Atlantic).
350 days of sun a year, a 3700 meters peak, ocean all around us, 8 islands, great plane and boat links to Europe and the rest of the world, we can produce images all year round in all kinds of sceneries.
Is Diptica® specialised in any type of photography?
The short answer is: we are specialised in...photography! no matter the subject. Small or big, moving, still, running, flying, swimming...we do it all. Emmanuel's experience of 30 years providing top-quality services and photographs to a broad range of clients, allows us to cover any type of gig. And if there is something we have never done before, we go for it!
What kind of photography do you do?
Just about everything:

COMMERCIAL · CORPORATE · ADVERTISING · TRAVEL · LANDSCAPES · PRODUCTS · DOCUMENTARIES · EDITORIAL · NATURE · CONCEPTUAL · ARCHITECTURE · FOOD STYLING · HEADSHOTS · FASHION · ARTISTS · EVENTS · LIVE PERFORMANCES · PORTRAITS · ON HOLIDAYS · KIDS · PETS · MACRO · HIGH SPEED · AERIAL · DRONE · UNDERWATER · 360º · VIRTUAL TOURS · E-MARKETING · E-COMMERCE · SOCIAL NETWORKS CONTENT
And what about videography, do you do it all as well?
Yes, we do.
I want to learn photography or videography from you! Is it possible?
Of course! It would be a pleasure! Please visit our WORKSHOPS section of our web.
I want to be your model! Can I apply?
Yep, sure: find an online TFCD Application form at the very end of the "MORE" main menu.
How is Diptica® organized?
View our organigram posted in our blog.
Good, fast & cheap?
Achieving all three qualities simultaneously can be challenging: good, fast, and cheap. This concept is often referred to as the "project management triangle" or "iron triangle," which states that you can only have two out of the three attributes.

If you want something done quickly and at a low cost, it might be challenging to achieve the desired quality. On the other hand, if you prioritize high quality and a fast turnaround time, it's likely to come at a higher cost. Similarly, it may take longer to complete if you seek a low-cost option with high quality.

It's important to prioritize what matters most to you in a particular situation, as different projects and circumstances can vary. By understanding the trade-offs involved, you can make informed decisions based on your priorities and available resources.

Here's a breakdown of how the triangle may apply to photo/video production:

1. Good Quality: If you prioritize high-quality video/photo production, it often involves skilled professionals, advanced equipment, meticulous editing, and attention to detail. This can contribute to a higher cost and possibly a longer production timeline.

2. Fast Turnaround: If you require a video (or photo shooting) to be produced quickly, it may necessitate dedicated resources, a streamlined production process, and potentially working under tight deadlines. This can increase the cost, as it may require additional resources or overtime to expedite production.

3. Cost-Efficiency: If your primary concern is keeping costs low, it might involve simplifying the production process, utilizing fewer resources, and potentially compromising on certain elements, such as equipment or the complexity of visual effects. However, this can impact the overall quality and potentially extend the timeline if fewer resources are available.

Ultimately, achieving the right balance between quality, speed, and cost in video production requires careful planning, communication with the production team, and a realistic understanding of what can be achieved within the given constraints.

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PRE-PRODUCTION
What happens before. A lot.
Do you take care of the production?
Yes, whether it's a small or medium production, we handle all aspects. For larger productions, we may enlist support from our partners, but you will have a single point of contact with us. We oversee and coordinate all aspects and personnel involved.
What are the steps for a successful production?
All productions are unique and must be considered case-by-case, but I can provide a general overview of the typical steps involved at Diptica:

Conceptualization: the first step in any photography production is conceptualizing the idea or concept. This involves determining the purpose, message, and goals of the photoshoot, as well as identifying the target audience and any specific requirements.

Planning: after the concept is developed, planning the logistics of the shoot is crucial. This includes selecting a location, deciding on props and equipment, arranging for permits or permissions, and coordinating the team (photographer, models, makeup artists, etc.).

Pre-production: during pre-production, the details of the shoot are ironed out. This includes creating a shot list, determining lighting and camera settings, and conducting any necessary rehearsals or run-throughs.

Production: the production phase is when the actual shooting takes place. This involves capturing the photos or footage, directing the models or subjects, and making any necessary adjustments to equipment or settings.

Post-production: once the photos have been taken, the post-production process begins. This includes selecting the best shots, editing and retouching the images, and possibly adding special effects or graphics.

Delivery: the final step in the photography production process is delivering the final product to the client. This may involve creating a digital gallery, producing prints or albums, or digitally delivering the photos to the client for use in their own marketing or advertising materials.

Throughout the entire process, it's essential to keep in mind our goals and target audience and to continually refine our approach based on feedback and data.

Overall, successful photography production requires careful planning, attention to detail, and effective communication between all members of the team and the client.
Detailed steps for a production
- 1 First contact from client
- 2 Meeting #1: Figure out what the client's needs and expectations are
- 3 Quote #1 first draft
- 4 Quote Revision #1 by client
- 5 Quote #2 final draft
- 6 Payment
- 7 Invoicing
- 8 Meeting #2: Pre-production meeting detailing production
- 9 Production
- 10 Post-production, phase 1
- 11 Delivery 1 (first draft)
- 12 Revision 1 by client
- 13 Post-production phase 2
- 14 Delivery 2 (final draft)
- 15 Revision 2 by client (optional)
- 16 Delivery 3 FINAL (optional)
How are budgets established?
Here are some steps we take at Diptica to create an adequate budget for a photography job:

Determine the scope of the project: before we can create a budget, we need to have a clear understanding of the scope of the photography job. This includes the number of shots required, the type of shots needed, the location, the date and time, and any other relevant details.

Identify the necessary expenses: based on the scope of the project, we identify all the expenses that will be required to complete the job. This may include equipment rental or purchase, travel expenses, location fees, model fees, props, and any other expenses.

Create a budget: based on the information we have gathered, we create a detailed budget that includes all the necessary expenses. We also make sure to account for any contingencies or unexpected expenses.

Communicate the budget: once we have created a budget, we communicate it clearly to the client. We make sure the client understands what is included in the budget and what is not, and are open to any changes you may want to apply to the quote.

Track expenses: throughout the project, we keep track of all expenses and make sure they are within the budget. If any unexpected expenses arise, we communicate them to the client as soon as possible.

Creating an adequate budget for a photography job requires careful planning and attention to detail. By following these steps, we can create a quote that is fair to both parties, and that ensures the project is completed successfully within the agreed-upon budget.
Do you do castings and look for models and talents?
Yes, we can either cast the required models and talents ourselves or outsource them to our partners.
As the client or model, how do I prepare for a photo shoot?
Preparing for a photo shoot involves several steps to ensure that you are ready to get the best possible results. Here are some steps you can follow to prepare for it:

Communicate with the photographer: before the shoot, communicate with the photographer to discuss the details of the shoot, including the location, style, theme, and outfit options. This will help you understand what the photographer is looking for and allow you to plan accordingly.

Choose your outfit: select your outfit for the shoot based on the style and theme that you and the photographer have discussed. Make sure that your outfit is comfortable and fits well.

Hair and makeup: consider getting your hair and makeup done professionally or do it yourself, depending on your preference and the type of shoot. Make sure that your makeup and hairstyle are in line with the style and theme of the shoot.

Get plenty of rest: getting plenty of rest before the shoot is important to ensure that you look and feel your best.

Hydrate and eat healthy: staying hydrated and eating healthy before the shoot will help you feel energized and look great on camera.

Practice posing: if possible, practice posing in front of a mirror or with a friend to get comfortable and confident in front of the camera.

Bring necessary items: bring any necessary items, such as extra outfits, makeup, hair products, and accessories, to the shoot. This will allow you to make any necessary adjustments during the shoot.

Be punctual: arrive at the shoot location on time and be prepared to start the shoot at the scheduled time.

By following these steps, you can prepare for a photo shoot and help ensure that you get the best possible results.
Can we send our products to you?
Of course! air mail, courrier...as you wish. Once customs are cleared (if necessary), we will receive your product(s) and will be able to start shooting right away.

Beforehand we will have held several conference calls (or video) to talk about what your needs and expectations are.
Will we get our products back?
Yes, you will get your products back. However, please note that the cost of shipping them back to you will be your responsibility.

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PRODUCTION
What happens during. Not much.
How to pose in front of a photographer?
Posing for a photographer can be intimidating, especially if you're not used to being in front of a camera. However, with a little preparation and practice, you can feel confident and look great in your photos. Here are some tips for posing for a photographer:

Stand up straight: good posture is important for looking confident and commanding in your photos. Keep your shoulders back and your head held high.

Relax your face and body: take a deep breath and try to relax your face and body. Tension and stress can show up in your photos, so try to let go and have fun.

Find your angle: experiment with different angles to find the most flattering one for your face and body. This could mean turning your body slightly or tilting your head.

Use your hands: your hands can add interest and movement to your photos. Try placing them on your hips, in your pockets, or on a nearby object.

Play with props: props can be a great way to add personality and visual interest to your photos. Consider bringing a hat, scarf, or other accessory to incorporate into your poses.

Follow the photographer's direction: the photographer is there to help you look your best, so don't be afraid to ask for guidance or feedback on your poses.

Remember that the most important thing is to be yourself and have fun. A confident and relaxed attitude will shine through in your photos and help you look your best.
What "style" of photography do you shoot?
Though Emmanuel has developed his own unique style for shooting portrait photography, his background as a photographer for marketing agencies enables him to adapt to any desired style or look. Whether it's aggressive, glamorous, vintage, modern, black & white, colorful, joyful, or a dark mood, he has the versatility and expertise to capture it all.

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POST-PRODUCTION
What happens after. Everything.
What is basic digital photo developing?
Digital photo developing, also known as digital photo processing, refers to the process of manipulating and enhancing digital photographs using software tools, like Photoshop for example.
This can include adjustments to the exposure, color balance, contrast, saturation, and sharpness of the image, as well as cropping, resizing, and other edits.
What is advanced digital photo editing?
Advanced digital photo editing refers to the process of using sophisticated software tools and techniques to manipulate and enhance digital photographs in a more complex and advanced way. This can include a wide range of techniques such as compositing, photo restoration, digital painting, skin retouching, figure enhancements, teeth whitening, and color grading among others.
Advanced digital photo editing requires a deep understanding of the software tools and techniques used in photo editing, as well as a strong sense of creativity and visual aesthetics. It may also involve a significant amount of time and effort to achieve the desired result.
Overall, it can be used to create stunning and visually striking images, as well as to restore and preserve old or damaged photographs. It requires both technical skills and creative vision.
How many pictures do you deliver?
The quantity varies significantly depending on the assignment, ranging from a few to hundreds. However, we consistently deliver all high-quality pictures, developed with basic Photoshop fixes applied, at full resolution (typically 300dpi sRGB unless otherwise specified). The files are provided in either JPEG or TIFF format (with additional charges applicable for TIFFs). This aspect truly sets us apart in the photography market.
When a specific quantity is agreed upon in advance, the client has the opportunity to select the pictures they would like us to develop and prepare.
Can I choose the pictures I want?
Since we usually give you ALL the good pictures and their variations so you may make your choice later on, there should be no need for you to choose them beforehand.
That said, in some commercial cases, and depending on the agreement made between the parties when quoting the job, we may ask the client to choose the pictures before we work on them.
Some examples:
Deal 1: a two hours family or private photo shoot, all good pictures delivered, developed, and basic fixes applied: no need to choose them beforehand, you will get them ALL.
Deal 2: a private or corporate client needs and wants only 15 pictures out of a shoot: we will ask the client to select 15 pictures out of the bunch before we prepare and deliver them.
Can I get the RAW image files, or the original footage?
Unfortunately, obtaining the RAW files or the original footage is not typically allowed as they are considered the exclusive property of the photographer/videographer. However, there could be exceptions to this rule, and in certain special cases, we might be willing to sell you the original files at an additional cost, which could be substantial. We appreciate your understanding.
I have lost the pictures/videos made years ago! do you still have them?
You are fortunate: there is still a very high chance that we can help! Contact us as soon as possible, but be aware that there may be a charge for the retrieval service. Please read the full information on this matter and view the prices (if applies) here in the link at the top of this FAQS page.
How long does it take for you to create and deliver the photos and/or videos?
Well, it all depends on the complexity of the video, the scenery and climatic conditions in case of outdoor shoots, but we do work fast: we want you to have your video or pictures as soon as possible.

Editing is done within a few days of the shoot being completed, photos being much faster than video editing of course.

In general, expect about one week to have pictures delivered to your, and around two weeks to get the first video draft. We usually allow two revisions for each video, the final cut being delivered a week after the final revision.

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WORKSHOPS
Fast track learning.
Who is the instructor?
That would be me, Emmanuel . I will be your primary instructor throughout the course. However, there may be occasions where I'm assisted by my colleague.
What language is the course taught in?
Emmanuel speaks fluent French, Spanish and English, so it's your call!
Am I alone during the workshops?
Yes, all workshops are one-on-one individual courses, unless a friend of yours joins as well and has the same level of knowledge as you, then I could work with both of you together if you want me to.

You, I, sometimes my assistant to help us, and during specific workshops a model.
What gear and equipments do I need to bring with me?
The gears you already have. Your own. If it is the one you will work with, of course. DSLR cameras or mirrorless, mobile phone, tablet, cine camera, mics, laptop, stabiliser, whatever you have. Of course we will probably talk about the gears that could help you get the job better done, or get higher paid gigs. If you have no gear, you will learn with ours, and get a better idea of what you need to buy in the near future.
Besides my gear, what else do I need to bring with me at the workshops?
A pen and a notebook for you to take notes. An iPad or any sheet of paper will do! unless you do not need to take any note and your brain is a sponge. It's your call. Sometimes I may give you some printed material, other times digital material for you to review at home.
Will I get any printed material? or digital?
Yes...no...sometimes...
Where do the workshops take place?
It depends on the workshop, and what we need for it: we could spend some time in our studio (Guia de Isora, Tenerife) for any studio shots, lighting, theory...or outdoor in a city, mountain, countryside, seashore, park...

Emmanuel may go to your place too if needed or convenient for you.

The online workshops are broadcast from our studio or outdoor, and you can attend from anywhere in the world!
I can't attend in person the workshops, do you offer online courses?
Of course, live individual and interactive workshops are broadcasted from our studio (or outdoor sometimes) and you attend from wherever you may be in the world! All you need is a computer or phone with broadband internet and a pair of headphones. If you have a webcam on your computer or phone, it would be of course far better for me to see what gears you've got and what you do when we work. It's you and I, over video, just as if you where here. You will be able to see live feeds of my own camera when I shoot, for example, or my computer screen in real time when I edit.
Where are the online workshops broadcast from?
The online workshops are broadcast from our studio or outdoor, and you can attend from anywhere in the world!
Do you offer workshops so my kids may learn photography or videography?
Yes we do! from age 8 and up:

-photography
-videography
-image and video editing
Do I need to be a professional photographer to attend your courses?
Not at all! you may be a professional, or a rookie, I will adapt the workshop to your knowledge.
I am a professional photographer, are your workshops for me?
Yes, absolutely, and it is the whole idea behind Enfo-k: to help you, as an already seasoned professional, discover, practice, reenforce any aspect of photography (or videography, editing) that you are not too familiar with, or new to you.
I don't know much...will you help me?
Why not? this is why I am here for after all! What are you interested into? photography in general? Any special kind of photography? Video? You have never held a camera in your hand before? Let's get to work then!
Any brand in particular? I am Sony...I am Nikon...I am Photoshop...
Nop. Doesn't matter. All cameras are similar. All editing softwares are similar. All gimbals are similar. All drones are similar.

What matters are the principles behind the equipments, the theory, the purpose.
I want to become a profesional photographer or videographer, will you help me?
This is what I am here for.
I want to turn my hobby into a business, will you help me?
I will give you all the advices and tips I am capable of. We will look into your project together and I will teach you how to use the necessary equipment and softwares for you to reach your goal.
The workshops seem to last very few hours...why is that?
Because they are intensive. Because I don't waste time talking about useless theories. Because I want you to learn what you need to. Because I go straight to the point and make sure you understand and acquire the knowledges you asked for.

If you need more time, if you are interested in other aspects of photography or videography along our way, then you may buy extra hours at a discount rate.
I am interested in a very specific topic...is it possible?
Why not? this is what you are interested into, this is what you need to know, practice, perfect, then let's go for it! And this is the reason why Enfo-K offers personalised workshops: to suit your needs! I'll present you a quote just for that, depending as always on the time we want to spend on the subject. 2 hours, 4 hours, or 50!

Do not forget that I also offer consulting packages if your concern is puntual, either in person or over the phone/video conference.
Will I get a certificate or diploma at the completion of the workshop?
No, you will get something far better than that: a full and signed letter certificating what you have learned and what you do know. You must ask for it at the end of the workshop and it will be gladly delivered within a few days to your inbox.
I don't know how many hours of a particular workshop I need to purchase
Of course it is hard: this is why I strongly recommend you to call me or write me so we decide together how many hours you may start with, depending on your actual knowledge and your goal.

(+34) 676 910 720 (call & WhatsApp)

Will I be able to participate or should I just listen to you during boring hours?
YOU MUST PARTICIPATE! That's all you will be doing! I don't want you to fall asleep listening and looking at me! No no no!

My workshops are very interactive, and we move, and we talk, and we share ideas, and we ask questions, and we solve problems, and we try gears, and we walk, and we laugh, and we argue!
8, 16, 32 hours...but how many straight hours are the workshops?
Each package will be distributed over several days. Minimum 2 hours straight, on a single day. If you can do more, or 2 sessions in one day, let's go for it! Without getting exhausted, please: we don't have to suffer! It will all depend on both your schedule and mine. But 2 hours is the minimum, since less goes by too fast. 4 straight hours could be the most.
Do you offer discounts?
Yes! We offer discounts every once in a while, either through banners on this website, through our newsletter (make sure to subscribe!), or on our social media channels (follow us!). And we offer discounts for every workshop depending on the amount of hours purchased.
What kind of payment method do you accept?
Paypal, bank transfer, Apple Pay, as well as all major credit cards through this website at checkout, or in cash if it suits you better when the workshop is in person.
I feel sick, I can't attend anymore: may I request a refund?
If you cannot attend the course for personal reasons, we will gladly issue a proportional refund for the portion that has not been attended.

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PAYMENT
Not fun, but necessary.
Payment terms
We charge 100% of the job in advance, to secure the date(s), the post-production time, and all staff (and rental equipments, locations, travel, etc...) involved. Our commitment to the client is total, but unfortunately we can not provide credit. Nevertheless, refunds and cancelation terms are stated in every quote of ours.
Payment methods
We accept all major credit cards, bank transfer, and cash (under a total amount of 1.000€ invoiced).

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